Frequently asked questions

Who should I contact if I have a query/qoute?

If you would like to talk to someone from the customer service team regarding your delivery, please call 0207 9711102. Our team are available to help you Monday to Friday 9am - 9pm, Saturday 9am - 5pm. We are happy to assist with any enquiry.
Other alternative ways of making contact with us via Facebook and Twitter.



Is it safe?

Our cargo boxes are made from a special aluminium component which protects your parcels against weather condition and thieves. All of our bikes are alarmed, and possess GPS-tracked.



Is my parcel insured?

Yes. All of our Pedivans are insured. We are covered up to £10,000 / load for goods on transit insurance as default.



How can I change my delivery address?

To change to a different address please contact the sender of your parcel who will be able to make arrangements or contact us by phone 0207 9711102 or email info@pedivan.co.uk



Are you an Archway based business?

We have partnered with Archway ZEN to incentivise Archway businesses to try our services by offering a free trial of deliveries worth £250. This exclusive offer is your chance to test out our green, fast and reliable delivery company to see if it works for your business. This is a fantastic offer for Archway businesses to help reduce pollution and at the same time have goods delivered in a friendly and efficient way. ​ If you are an Archway based business, apply below. Send us your contact details and we will get back to you soon. We are happy to visit you in your store to discuss how can we help your business.