Frequently asked questions
Who should I contact if I have a query/qoute?
If you would like to talk to someone from the customer service team regarding your delivery, please call 0207 9711102. Our team are available to help you Monday to Friday 9am - 9pm, Saturday 9am - 5pm. We are happy to assist with any enquiry.
Other alternative ways of making contact with us via Facebook and Twitter.
Is it safe?
Our cargo boxes are made from a special aluminium component which protects your parcels against weather condition and thieves. All of our bikes are alarmed, and possess GPS-tracked.
Is my parcel insured?
Yes. All of our Pedivans are insured. We are covered up to £10,000 / load for goods on transit insurance as default.
How can I change my delivery address?
To change to a different address please contact the sender of your parcel who will be able to make arrangements or contact us by phone 0207 9711102 or email firstname.lastname@example.org