Terms & Conditions

Welcome to Pedivan Sustainable Delivery`s website and price calculator-order placing platforms. Please read these terms and conditions carefully before placing your first order with us. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact info@pedivan.co.uk before you place an order. If you do not accept these terms and conditions in full please do not use our service. Privacy Policy

1. Our company

pedivan.co.uk is a website operated by Pedivan Sustainable Delivery Limited, incorporated and registered in the England and Wales, whose registered office is at 6B Waterlow Road, London, N19 5NH, United Kingdom. Our Company registration number is 08167130.

2. Definitions

• Customer/Sender/User: The party who books and contracts with Pedivan Sustainable Delivery Ltd to arrange collection and delivery of a parcel/consignment and who is responsible for payment of all charges associated with each parcel delivery.
• Consignee/Receiver – The person who is receiving the parcel/consignment sent by Pedivan Sustainable Delivery Ltd.
• Collection point – means the address at which any Parcel/Consignment is to be collected by the carriers.
• Parcel protection – This is Transit cover that provides cover against Loss and/or Damage.
• Charges- All charges payable by the Customer
• Delivery point – means the address to which any Parcel/Consignment is to be delivered by our riders.
• Order/Booking – an order/booking placed on the site between us and the customer.
• Safe Location – means that the carrier deems this a ‘safe’ area and parcels can be left at the door without a signature.
• Working Day – Monday to Saturday from 9 am to 5 pm, excluding public and bank holidays.

3. Service availability

Pedivan’s service is available by automatized quotes and orders via our website, custom orders can be placed by email (info@pedivan.co.uk) or phone (+44 (0)2079711102).

4. Limitations of delivery service

• 4.1 Dangerous goods – we are not providing any services to deliver dangerous goods that could put the health and safety of other people at risk. This includes (but is not restricted to) explosives, radioactive material, and items requiring specialist treatment or handling during transportation.

• 4.2 Intrinsically illegal goods – restricted goods, or goods whose transport and/or holding and/or offering and/or sale and/or acquisition and/or use are prohibited by law.

• 4.3 Heavy or strangely-shaped items  Any individual item maximum 25kg in gross weight to be delivered. Maximum payload limit 250kg/load.

• 4.4 Pedivan Sustainable Delivery Ltd Service areas  

• Central London: WC1, WC2, EC1, EC2, EC3, EC4
• South Eastern: SE1, SE5, SE8, SE11, SE14, SE15, SE16, SE17, 
• South Western: SW1, SW3, SW4, SW5, SW7, SW8, SW9, SW11
• Western and Paddington: W1, W2, W8, W9
• North West: NW1, NW5, NW8
• Northern: N1, N5, N7
• Eastern: E1, E2, E3, E8, E14

Pedivan Sustainable Delivery Ltd retains the right to refuse delivery of any item at any time.

5. Price and Payment

• 5.1 The price and any taxes and expenses for the goods and/or services shall be as specified in the Purchase Order.
• 5.2 An invoice shall be produced by the Supplier to the Buyer in accordance with the terms set out in the Purchase Order. The Buyer shall pay for the goods and/or services at the end of the specified date in which the goods and/or services are supplied or in which the invoice is received, whichever is the later. In no circumstances shall the time for payment be of the essence of the Agreement.
• 5.3 The Buyer shall not be responsible for any expenses, charges or price other than those set out in the Purchase Order.
• 5.4 In the event of late payment by the Buyer, the Supplier shall be entitled to charge the Buyer interest at the rate of 2% per annum above the base rate of the Bank of
  England, from the date when payment becomes due from day to day until the date of payment.
• 5.5 If the parties agree that the Supplier is to provide goods and/or services or resources in addition to those specified in a Purchase Order, then such agreement will be reflected in a further Purchase Order, which will be deemed incorporated into this Agreement.
• 5.6 Once a Purchase Order has been agreed by the Buyer the price for the goods and/or services shall be fixed.

6. Orders & Cancellation 

• 6.1 When you place an order through our Service, you will receive a confirmation email about your order been placed. Please ensure that you have given us a correct email address and mobile number as this is how we will communicate with you about your order. Please also ensure that you provide an accurate address and telephone number to ensure that your parcels arrive at the correct location.  We do monitor our riders regularly and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. You can let us know if you have any comments by emailing or calling us
• 6.2 You have the right to cancel an order 24 hour upfront or earlier of the chosen pickup time. Customers can cancel an order by contacting us by phone (+44(0)2079711102) or email (info@pedivan.co.uk). Any payment made prior to an order being cancelled will be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged.

7. Our liability

• 7.1 In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.
• 7.2 We are not responsible for any delay caused by the failure of the buyer (an incorrect collection/delivery address, email, phone number)
• 7.3 We will not responsible for items which have not been provided with appropriate packaging.
• 7.4 All of our Pedivans are insured. We are covered up to £10,000 / load for goods on transit insurance as default, up to £5 million public liability and up to £10 million employer liability.

8. Customer liability

• 8.1 ensure that you have given us a correct email address and mobile number as this is how we will communicate with you about your order
• 8.2 ensure that you provide an accurate address and telephone number to ensure that your parcels arrive at the correct location
• 8.3 ensure that you have protected your items within the box, example (pack empty space with bubble wrap, polystyrene or cardboard)
• 8.4 ensure that your parcel has appropriate packaging (depending on its fragility)

9. Damages & Refund

• 9.1 It is the customer’s responsibility to receive and check the goods, once delivered the customer accepts responsibility for all goods. Any damages or defects must be reported within 24 hours.
• 9.2 You may eligible to claim a refund if the items damaged by during the delivery.
• 9.3 If a claim is made for damage, the recipient must keep all packaging and any damaged items for inspection until the claim is resolved. Collection of the item may be arranged before the settlement of the claim.
• 9.4 To progress a claim, we may require further information or additional evidence from you, such as receipts or photos of the item and/or packaging.
• 9.5 You may not eligible to claim a refund if the item damage caused by inappropriate packaging. 

10. A refund cannot be requested in case of delay if it is arising out of the following reasons

• 10.1 Misspelt, incomplete or outdated address
• 10.2 Order form completed incorrectly
• 10.3 Failed delivery attempts – if the recipient is not present at the indicated delivery address, or time
• 10.4 Refused by the recipient
• 10.5 Lack of information to contact the recipient in special cases (such as no doorbell, difficult access into the building)
• 10.6 Package redirection by the customer
• 10.7 Suspicious consignment (If the package contains something that illegal or against our policy)
• 10.8 Protective pets
• 10.9 Temporary technical issues (under such circumstances, the customer will be notified of the problem, and a new delivery will be attempted the first possible working day)

11. Delivery of alcohol

If you wish to send/receive alcohol by using our service, both Persons sending or receiving must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Pedivan operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked by the Pedivan rider to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. The Pedivan rider may refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. The Pedivan rider may also refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.